Spotify Family Subscription - I´m Free?

[Lopayne]

Hey 🙂

today i looked in my Account-Details, and see that my Subscription is now Spotify Free? I subscriped for about 3 Weeks the Spotify Family and have added the other accounts, without problems.

The other thing is, that i payed yesterday the 14,99€ for Spotify Family. And with the Windows Program i´m still Premium..

What happened?

[Maxim]

Hey @Lopayne,

Have you tried logging in and out yet?

[Lopayne]

Hey @Maxim,

now i have tried logging in and out, on the Account Detail Website & with the Spotify Program, but no success.

Account-Page say "Spotify Free", with Spotify Program i´m Premium. My other Family Members are Spotify Premium Members too.

On The Account Page i can add/delete Family Members, so thats really confused.

[facu1991]

I´ve the same problem, but I can´t even entry to Spotify familiar page becouse it says that I have to upgrade my acount. But I already did it, and they are charging my credit card. If you found the solution please tell me, becouse I´m tired of sending messages to spotify without having any response. 

Best regards,

[Maxim]

Bitte kontaktiere Spotify Support, die können herausfinden was da los ist.

Kontaktformular: https://support.spotify.com/contact-spotify-support/?contact

Facebook: https://www.facebook.com/SpotifyHilft/
Twitter: https://twitter.com/SpotifyHilft

Falls du eine automatisierte Email bekommen solltest, die dir empfiehlt die Spotify Community oder den Support Hub zu besuchen, bitte antworte dann einfach auf die Email. Spotify Support beantwortet alle Anfragen innerhalb 48 Stunden.

[Maxim]

Spotify Support can look into this for you. Just contact them through one of the channels:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.