Spotify Family extra charges

[Famwiro]

Hi

I upgraded my Premium to Family. I get charged 9.99 + 14.99 even though it should be only 14.99. It also says only 14.99 in my account information. Why is this?

Thanks in advance,

Tuomas

[Maxim]

Hey @Famwiro,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Famwiro]

Hello @Maxim

I didn't find any old emails for another account. I have two Spotify account numbers in the bill. Do you know how I could check the account names by using these ID:s?

The ID's are in the format like below:

P003***5C2

P004***A80

Do you happen to know if spotify has a  help desk or support email address that I could contact?

Best regards,

Tuomas

[Maxim]

The IDs don't look like usernames so you can't really locate an account by that. If you think that you don't have a second account, please get in touch with Spotify Support. They'll be able to take a look at your issue and you'll hear from them shortly 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.