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Spotify Family

Spotify Family

Hi there,

I have problem suscribing some of my family due the address. I send the invite link and they type the same address where we live it says a message: You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder.


I read in forums is to cancel and re-suscribe with the account but I paid the suscription 01/19/2017 and I am afraid if I cancel and re-suscribe I will get charge again.


Please help 

1 Reply

Hi, @jespinola20!


Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and the email address of the person you'd like to invite to your plan.


You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

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