Spotify Family

[reynoada]

Hi, I live on the border between two countries. I have set up spotify family for me and my two kids. My account is in Singapore and their accounts have Malaysia as the country. I cannot actvate the premium from Sptify Family with the codes, which I guess is because the countries are different, However I cannot change the country on their accounts as the 14 days when you can do this has changed. How can I override this?

[MattSuda]

All accounts in the family plan have to set to the same country for it to work.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.