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Spotify Family

I have a problem with the monthly renew of the subscription of spotify family.
The others 4 members of family today , after just a month until the subscription, have no premium, their 'slot' are free, and they cannot login, because spotify say that it can't assure that we live at the same address, it's untrue, for example one of them it's my sister
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I have the same problem, and the only thing they answered me is that they couldn't check the address, like I already know that, I wanna know why...

it's ridicolous, for example ,one of family members it's my sister, and she lives with me.

Hey there federico95,

 

Sorry to hear this has happened to you. Please message us here, and we'll see what we can do.

 

Thanks!

 

 

i solved the problem, thanks

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