Announcements

Help Wizard

Step 1

NEXT STEP

Spotify Got Rid of Everything on my account

Spotify Got Rid of Everything on my account

I was wondering if someone from the help team or community could help me out here. Today I was trying to play spotify through my phone when the app started to glitch out, I exit the application and go back in to see that it didn't auto login. (I set it to do that). So I log in and see that all of my 1257 songs are erased and I no longer have a premium membership.

Plan

It was premium until it decided not to.

Country

United States

Device

My Samsung phone, my laptop, and my PS4

Operating System

Android, Windows 10, Whatever the PS4 runs on.

 

My Question or Issue

How can I get my account data back, mainly the songs, I have no problem signing up for premium again.

Reply
1 Reply

Hey @user-removed.

 

Thanks for reaching out to us about this - don't worry, we'll get you back to your tunes 😉

 

It's quite likely that you've accidentally logged into another account which you've created by accident. 

 

Just to make sure, could you head to this support article and read the instructions under the heading All of my music has disappeared?

 

If you're still not able to get back into your account, let us know and we'll see what to suggest next 😉

Suggested posts