Spotify Kids isn't available in the country or region associated with your account.

Spotify Kids isn't available in the country or region associated with your account.

Xuyuan_71

Spotify Kids isn't available in the country or region associated with your account.

 

Plan: Premium

Country: Singapore

Device: iPad mini 2

Operating System iOS 12.5.1

 

I want to use Spotify Kids on one of my iPads which my kids use, and bought Spotify Premium so that I could do so.  Having gone through layers of Spotify and AppleID registration and password pain, Spotify Kids replies:
""Spotify Kids isn't available in the country or region associated with your account"

I can play Spotify normal in Singapore, and it even has Sinagaporean adverts, to join the police force and whatnot.  It's a country that thrives on censorship, I find it hard to believe it wouldn't support a censored kids app?  What's up?  


I've changed the region on my Spotify account and my App Store account, to reflect that I live in Singapore.

Where does Spotify Kids show the regions it is accessible from? 
If it really does not support Singapore, when will it do so?

And if it doesn't, can I have a refund of my subscription, which I paid specifically so that I can use Spotify Kids?

And how do I talk to a customer service agent?

 

Thank you for your help! (I am pulling my hair out after 2 hours trying to get this to work)

 

Also, can you please fire the person who developed the "I am not a bot" software?  I have spent 5x more dealing with these ridiculous pictures because it cannot recognise what it asks for, than trying to navigate the horrendous registration snafu.  Please point me to a human being on *your* side, rather than continuing to misverify me, and neglect to even recall I have verified to this evil machine over 15x in one sitting.

Reply
2 Replies

OneByBoo

Hi there @Xuyuan_71,

thanks for reaching out to the Spotify Community !

 

Spotify For Kids was officially launched in a few countries around the world which at this moment Singapore isn't one of them.

 

Spotify performs changes and seeks to improve and expend its services to everyone.

Therefore Spotify For Kids is currently enrolled to a limited amount of countries however will spread widely as times goes by.

 

For further general info on the Spotify For Kids service, feel free checking out this page.

Furthermore, you can check out the Spotify Newsroom here and get updated on any changes or new countries the service is being spread to.

 

Last but not least, I'd also like to refer you to this article, stating the future availability of the plan to all Premium Subscribers.

 

Here you'll be able to find the refunds page in case needed.

Let me know if you have any further questions 🙂

OneByBooRock Star 19
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Julien83

Well OneByBoo, I think Spotify isn't putting any effort into releasing this kid's app anymore. The releases stopped by June 2020, so two years ago now.
"however will spread widely as times goes by"


Update May 12, 2020: Spotify Kids has also rolled out in Germany and Japan.

Update March 17, 2020: Spotify Kids has also rolled out in Argentina, Brazil, and Mexico.

Update February 11, 2020: Spotify Kids has also rolled out in the UK and Australia

Update November 27, 2019: Spotify Kids has also rolled out in Denmark, Sweden, and New Zealand.

 

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