Spotify Premium 30 days trial

[wallflowergrace]

Hello!

I received an email from Spotify "Get another 30 days for free"

When I click on the "get 30 days free" button, it brings me to a page that says

Subscription status

You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged 9.90 SGD on 2013-04-29 unless you cancel your recurring payment.

There is no option to activate the offer. 

I do intend to subcribe to Spotify but of course it would be nice to take up the 30 days offer. Please help me 🙂 Thank you so much :)))

[MikeyB · Accepted solution]

Hi wallflowergrace! Welcome to the Spotify community!

Are you currently using the 48-hour trial activated by a mobile device? If you are, you're going to have to wait until that expires before you can try the additional 30 day trial.

[Peter__]

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@wallflowergrace wrote:

Hello!

I received an email from Spotify "Get another 30 days for free"

When I click on the "get 30 days free" button, it brings me to a page that says

Subscription status

You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged 9.90 SGD on 2013-04-29 unless you cancel your recurring payment.

There is no option to activate the offer. 

I do intend to subcribe to Spotify but of course it would be nice to take up the 30 days offer. Please help me 🙂 Thank you so much :)))

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It looks like you have already subscribed to premium, since it is set to renew. Is that the case?

If that is the case then you do not qualify for the 30 day free trial since it is only available to new customers.

Peter

[wallflowergrace]

@MikeyB Thank you, I will try that!

@Peter No, I only downloaded Spotify yesterday. At first it says I have 48 hours free, and then I received an email about a 30 days trial.

[Peter__ · Accepted solution]

Strange, did you enter your payment details? 

Its weird since the 48 hour trail does not roll over and you don't need to enter your payment details in order to get it meaning your subscription status shouldn't be saying it is going to bill you. Definitely get in touch using this form, the team will take a closer look for you 😉 

Peter

[wallflowergrace]

@Peter Thank you so much for the information and URL :)) I wrote in and the issue has been solved!