Spotify Premium Family Not Working

[arimuca3]

I sent a like to my family member and it was working for about a month then he got kicked off saying he wasnt a family premium member. So i deactivated his account and issued him a new code. And this is what is happening 

When I first open the app on my phone and click log in, i enter my credentials and it says "this email address has already been registered"

Online when I log-in it says "welcome Premium Family Member" then I click on Premium and it asks me to sign-up for Premium. 

Does anyone have any suggestions?? 

[ZullyB]

Hey @arimuca3, welcome to the Spotify Community!

In this case, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions 🙂