Spotify Premium Free Trial

[TwoStepsAhead]

Hi there,

I believe I have just activated the Spotify Premium Free Trial for 30 days upon putting my details in. I am now a bit confused as I have a "receipt" dating today in my account settings even though I am on a free trial? I just want to check that I am indeed on a free trial and if for a bizarre reason I am not, is there any way to cancel the payment I clearly didnt want?

Thanks for the help in advance Spotifiers! 🙂

[KatesHere]

Hey there @TwoStepsAhead and welcome to the community!

It's usual to see a receipt for the trial promotion, you should check that from the amount it indicates. If it's zero, then you indeed got the trial month. Otherwise, if it's in the normal Premium rate, then you weren't eligible for that promo.

Hope this helped!

K

[TwoStepsAhead]

Hi there, 

When you say "weren't eligble" what would exclude me from this?

Thanks. 

[KatesHere]

@TwoStepsAhead Hey again!

It depends on the Promo. Usually 30 days trials are for users who haven't had Premium in the past, including other trials.You can check it on the Terms & Conditions underneath the promo page.

Hope this helped!

K

[TwoStepsAhead]

See that was the thing, I've never had a trial and did in fact read the T&Cs (not lying!) but I've raised it further so thanks for your help!

[KatesHere]

No problem! I'd suggest you get in touch with Spotiy in that case. If you use twitter, send them a tweet or DM @SpotifyCares , otherwise you can use the contact form.

Let me know how it goes 🙂

K