Spotify Premium Refund

[twikki]

Hey guys,

I'm going away for three months and decided to cancel my Spotify Premium subscription. I wasn't aware that it wasn't cancelled and cancelled it when the money was taken out of my Paypal account. Is it possible to acquire a refund?

I've paid for it but i'm not going to be here to use it, I would much prefer if Spotify had a 'freeze' account option. That would be a lot easier.

Case number

01503462

[Peter__]

Spotify don't deal with any billing issues here on the community, so it is something the payments team will need to deal with for you. 

[lindsfoss93]

How can I get into contact with the payments team? I cancelled my premium last month, but just got charged for this new one.

[MattSuda]

@lindsfoss93 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.