Spotify Premium Upgrade - Sorry, wrong password

[nckhw]

I recently deactivated my Spotify premium subscription and tried to reinstate it just this morning. After I've selected my payment method and entered my password on the upgrade page, I get the "Sorry, wrong password" error message.

I saw that there were several other users who ran into the same issue but none of the fixes in those threads worked for me. I never connected with Facebook so I can't log in and out of that. I did try logging in and out of both the desktop version and website though and that didn't help. I cleared the cache in Firefox (and even tried using Chrome to upgrade instead) to no avail. The browsers on my Android tablet return the same error. I know it's not a credit card problem because my payment method is PayPal.

Any suggestions?

[sosheepster]

just with username and password. never linked FB to it. 

[Jamie]

That's strange. Could you try accessing the upgrade page from an alternate browser and let us know if it makes any difference at all?

[shoopy]

I had the same problem. I logged out of spotify on all devices, tried using internet explorer, firefox and safari, changed my password, tried using both the links shown in this thread to access the upgrade page. Nothing worked.

Finally I realised I had card details stored in my Spotify account, even though I had been using the free service. Although this was the same card I planned to use to upgrade, I found that when I deleted these card details and then tried upgrading again I was able to re-enter the card details and upgrade successfully.

Hope this helps someone else.

[shoopy]

p.s. I had never linked faceboook to my spotify account.

[TheRoller]

It is really easy to fix this. As the previous user just up me said, you just need to delete your current paying method and re-add it again.

Same for Paypal and Credit/Debit cards. Haven't tried on gift coupons or card..

[metrot80]

I did the same thing. 

I am a Canadian early invitee - I had entered my payment informaiton on the Spotify App on my samsung S5. 

It was telling me I would be added to the Spotify free list - no thanks. 

I reviewed this string - changed my password (Hope I can remember it...) 

What I did do was

1. Have the Wrong Password error
2. Review the string
3. Change password
4. Tried to re-subscribe again
5. Password error aggain
6. Reviewed the string
7. Deleted previously entered payment informaiton 
8. Re-entered payment information
9. Re-attempted to subscribe
10. Success. 

Seems like it should not have been a complex process - I think that there is an issue with the app-web and subscription integration. 

~C

[hanesstetter]

Same as entries above.... I had the same problem and changing my password did not work either. From my desktop, I went into payment methods and removed my credit card information that was stored in the system (from a previous attempt to sign up on my modible phone). I then clicked on try premium for 30 days free. It took me back to the page where you input your credit card information. I re-input the card information and then clicked submit and it worked.

[blackaces84]

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@hanesstetter wrote:

Same as entries above.... I had the same problem and changing my password did not work either. From my desktop, I went into payment methods and removed my credit card information that was stored in the system (from a previous attempt to sign up on my modible phone). I then clicked on try premium for 30 days free. It took me back to the page where you input your credit card information. I re-input the card information and then clicked submit and it worked.

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This worked.  Thanks!

[Buzzdoctor]

It also worked for me! Finally! They really should fix this as I was about to give up

[dhaynes3186]

Thank you Shoopy...that was my problem. I deleted the cc information on file and I was then able to upgrade without any problems.

[Ianb4321]

I am having the same issue. I have reset my password twice, deleted and downloaded the app twice. So frustrated. I upgraded to premium and then this happens. I want to listen to the app but can't!

[SuperWisdom]

Hey @Ianb4321,

Sorry to hear your having problems.

Could you tell us which platform your currently having this issue on?

Thanks,

[Ianb4321]

iPhone and iPad