Spotify Premium account hacked

[Swisscheeeseee]

Recently, I upgraded to premium. Also, I tried to go on my account a few weeks back and I couldn't log in. I tried to reset the password, but the email that I remember signing up with said that it was not registered to an account, so whoever hacked my account must have changed the email. I tried resetting the password using the username but got no email. I cannot log in through Facebook. I've tried everything I can, and at this point it's just about cancelling the subscription so I don't get charged, rather than getting the account itself back. (I would have included more images but it said that I could not screen shot due to privacy issues)

[MattSuda]

Hey @Swisscheeeseee

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with and enter a preferred contact email. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.