Spotify Premium ended too early?

[Leaf2]

Hi,

~3 months ago I made use of the '3 months for 1€' deal, then after those 3 months it automatically went on because I forgot to end it. It was continued on the 12th of march (~24 days ago) and then I stopped the automatic renewal. Yesterday, my account suddenly got back to 'free'. But spotify is 10€ a month right? So why does it stop after 23 days instead of 30? Sounds like I got stopped 1 week too early?

Thanks in advance, Leaf

[Maxim]

Hey @Leaf2 and welcome to the Spotify Community!

Csn you tell me the exact date you've signed up for the 3-for-1 offer? You can that check here: https://www.spotify.com/account/subscription/receipt/

[Leaf2]

According to that page it was signed up on the 3rd of december, but I put the date it Should end on my calendar, which was the 12th of march. So I don't see how that has anything to do with the next month I paid 10€ for.
A weird thing I've noticed now is that it states a starting date of 8 march instead of 12, and when I click on it it saus 3 march...

[Maxim]

Can you take a screenshot of the receipts page and post it in here?

[jpeter01]

I have premium as well but I can only shuffle my songs...it says I only have free subscription but it's still taking my money for premium...can someone help?

[Maxim]

Hey @jpeter01,

Can you check if you're a Premium or Free user at https://www.spotify.com/account/overview/?

[Leaf2]

http://pho.to/A65A0
That's a screenshot of my receipt page. I hope it can help even though it's in dutch.

[Maxim]

Okay so your Premium subscription started on Dec 12th 2015 and renewed on March 8th 2016 because you didn't cancel your Premium subscription before the 3-for-1 trial/offer ended.

[Leaf2]

Yeah I know that, but the point I'm trying to make is that I feel like the renewed premium subscription ended too early. It Should end after a month but it ended after 3 weeks...