Spotify Premium not working on iPhone 5?

[user-removed]

I have just finished a 48 hour free trial with spotify and decided to upgrade to premium.  I have recieved a reciept for the 30 day free trail and on my account it says I have an active premium account.  However it has not upgraded on my Iphone 5.

I have logged in and back out again.  I have deleted and reinstalled the app and it is still not working.  Everytime I log in it says my 48 hour trial has finished and I need to upgrade to premium.

HELP!

[Taylor]

Hi, and welcome to the community!

Please note it can take some time for a premium subscription to activate across all devices.

1) Have you checked your Subscriptions page to make sure you are successfully premium?
2) Spotify desktop should say 'Spotify premium' at the top.
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

Anthony 🙂

[user-removed]

I have checked all of the above and still not working.

Will have to cancel if it does not start working soon as I am not happy to pay for a product I am not recieveing.

[Taylor]

Hi,

In that case, I suggest you submit an online contact form; and someone at Spotify can look into your account to see what's happened.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂