Spotify Premium was cancelled - but not by me..

[kathalo]

Hi,

I got Spotify Premium for Android on Dec, 2 2013, which means I'm paying 9.99 € every 2nd of each month since Jan, 2 2014. However, I just received an email that my Premium account (apparently) was cancelled on May, 2. My app overview in Google Play says I had cancelled my account and I could only used it till June, 2. But: I never cancelled my account! What can I do now to keep my account? Why was it cancelled in the first place? Although I'm having some troubles with Spotify on Android, it's working fine on my desktop PC so I definitely DON'T want to cancel it!

Thanks a lot for your help!

[Peter__]

Were you paying for Spotify via Google Play? As far as I know, that payment method has been removed.

[kathalo]

Yeah, exactly, I was paying via Google Play... So what should I do now in order to keep my account?

[Peter__]

You should be able to re-upgrade from your online account using another payment method:
https://www.spotify.com/account/overview/

[Merik]

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@kathalo wrote:

Yeah, exactly, I was paying via Google Play... So what should I do now in order to keep my account?

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You can go to this page here to update your payment details. And if you want, you also have the option to put it on your mobile carrier bill - to read more about using Boki for your subscription click here.

[kathalo]

There it says "Your Spotify Premium subscription will be automatically renewed 2014-06-02 and charged 9,99 € every 1 month, unless you cancel your subscription before that time."  So nothing about it being cancelled.. I suppose if I wait till June, 6 I can see if it really got cancelled or not and in case still use another payment method..?

[Peter__]

Yeah looks like your account is still on Premium, so I would leave it until then and see what happens.