Spotify Premium

[Shiv_d]

Hello,
I received a free 2 year Spotify Premium membership as part of a Rogers deal. It has been just over 1 year and now my Premium access is gone. I log in using my Facebook account. Can anyone help me with this issue?

[MonicaM_Bogota]

Hi, @Shiv_d!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If this doesn't help, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with the email address linked to your Facebook's account.

You can also use our Contact Form to get email support

Don't hesitate to drop us a message if you need us again.

[Shiv_d]

Hello,


I've signed out and signed back in several times and didn't work. I think my subscription may have been changed, I know I received premium access last year January and it was meant to last for 2 years. Not sure what has changed.

[Zacho1120 · Accepted solution]

Hey man!

There a couple things you can do.

1. Contact Spotify Support
2. Contact wherever you got the subscription from

It's not a major problem and I understand that Premium is pretty cool but it's nothing to get upset about if it doesn't work out

Good Luck!