Hey @_zaradeniese_ and welcome to the Community.
There are a couple of reasons for that:
- Check your subscription page. Your status should be Premium.
- If you're on Premium, try signing out and back into the app.
- If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
- If you still running the issue, contact spotify support, they`ll be able to take care of you!
Hope that I was helpful! Please reply back here if you still have troubles, we`d love to help you! : )
MartinStoichkovSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Staff / Moderator/ 1 year ago in Social & Random