Spotify Risking Bank Charge Back

[ddejr43]

I pressed the Student option to subscribe for $4.99/month service. I didn't complete the student form (not a student) and I see a charge in my back account from CHECKCARD ADY*Spotify P000A 646-8375380 NY ON 05/07. (from Spotify Mobile)

Spotify Mobile asks for debit/credit card before the student form. This should never be the sequence. It should be Student form then Debit/Credit Card information. If the Student form is never completed the transaction is null and the Credit/Debit card form does not show.

I didnt complete the student form and was still charged and no upgrade. I am boiling mad!

You have two choices.

Honor my purchase or REFUND THIS SECOND! By May 11,2016

If neither are honored I will have my Bank file a claim against you. If terms are not met you will face a bank charge for more than the said amount.

[user-removed]

Why you choosed the Student option to subscribe if you're not a Student, I'm also pretty sure that you did fill up that form completely and you did sent it. Spotify won't charge you anything if you don't fill up your form correctly and completely and send it. I'm also pretty sure of that Spotify will confirm you to accept the purchase before sending your application. After sending the application and personal credit card info you indeed accept the terms and you will be charged for $4,99 a month.

Also, you're saying that you're not a Student, yet you're asking us to "make you as a student even though you're not a real student and give you a student membership for $4,99 a month". You do realize that's not fair, you have to be a real student before you fill up a student form.

You can try to contact Spotify Support by using this link:

https://support.spotify.com/uk/contact-spotify-support/

[ddejr43]

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@Toku_ wrote:

Why you choosed the Student option to subscribe if you're not a Student, I'm also pretty sure that you did fill up that form completely and you did sent it. Spotify won't charge you anything if you don't fill up your form correctly and completely and send it. I'm also pretty sure of that Spotify will confirm you to accept the purchase before sending your application. After sending the application and personal credit card info you indeed accept the terms and you will be charged for $4,99 a month.

Also, you're saying that you're not a Student, yet you're asking us to "make you as a student even though you're not a real student and give you a student membership for $4,99 a month". You do realize that's not fair, you have to be a real student before you fill up a student form.

You can try to contact Spotify Support by using this link:

https://support.spotify.com/uk/contact-spotify-support/

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I did not complete the student form. Just the Debit/Credit card form.

[user-removed]

The pending transaction dropped off after 5 days.