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Plan
Premium
Country
Canada
Device
IPhone 6
My Issue
So for Christmas this year I got a gift card for Spotify premium for a whole year. I set up the account the same day and it’s been working just fine. However, earlier today I tried to go on the app, and I was logged out. I thought this was a little strange but even stranger when I try to log back in, it tells me that I can only use Spotify abroad for 14 days, and to update my location on the Spotify site. I go on the site and I can’t find the place to update my location anywhere, and it’s also telling me that my account is free now even though it is not. This is especially strange as I have not so much as left my city since I set up the account. Additionally when I go to look at my playlists on the browser extension, it shows that I have none, which worries me quite a bit that they’ve been deleted somehow. This is my first time posting here so I’m not entirely sure how this works but I would really appreciate some help here, thanks.
Hi @notsowell ,
Thanks for reaching out to the Spotify community!
Firstly, I would just like to confirm that you are the sole user of your Spotify account? Some who share accounts from different regions could cause this issue.
Secondly, to change your country/region settings, you can look at this link.
If you scroll to the bottom of the link's page, it tells you step-by-step how to change your country settings.
Let me know how you go! 😄
Regards,
BK
Hey there @notsowell,
Thank you for your reply and confirmation.
In this case we suggest that you reset your password to every possible email you can have signed up with. You can do it here. Make sure to check your spam/junk folders, or any other filtered folders.
If that doesn't help we recommend that you get in touch with our customer support.
Let us know how everything goes so that we can continue assist you if you need us to. We're always one reply away.
Take care!
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