Spotify Stared playlists

[HeathHayle]

Spoiler

hi guys I am looking for some help and advice basically I dont like spotify new layout so I use the old version of the app the stared playlist works fine I recently stupidy installed the new version of spotify on another computer like maybe last week and it loged in and it said updating and I thought it ment the app but it ment my account so now my stared playlist has disapeared is ther any way to get the stared playlist back how it used to be dont spotify have server backups etc all the support tell me is they dont support old versions of the app and when I ask do you keep server backups they say about restoring my music but that wont fix my issue my thing is they must keep server backups of the whole user account surely!?

[livie0727]

Hi!

This article might help you:

https://support.spotify.com/us/using_spotify/playlists/can-i-recover-a-deleted-playlist/

Hope i helped!

[HeathHayle]

sorry no that is for playlists that you have deleted not to the starred playlist which now I know gets deleted on app update I whish I would have known I wouldnt have logged in this question needs more know how then the basics but thanks for trying!

[livie0727]

Hi again,

You can get in touch with the staff using this link and they should be able to restore those for you.

If you get an automated email and still need help, you can reply to that email, even if its from a no-reply adress.

Hope this helped!

[HeathHayle]

again nope sorry I have been trying to get staff to restore it but they said they dont support old versions anymore and they say starred feature was a old app feature but my point is they must keep server backups incase of emergency so why not restore my account back to say 4 weeks ago before I logged into the new version but I dont think they will do it which I think it crazy!

[livie0727]

Thanks for clarifying, I understand.

I think your best option would be to submit an idea, which you can do so here:

https://community.spotify.com/t5/forums/postpage/board-id/ideas_submissions

If your idea gets enouch votes, the staff may work on making it become a reality!

Sorry for your troubles.

[HeathHayle]

there would be no point because it wouldnt achieve anything because if the starred playlist is a old app feature I bet people have upgraded by now so it only effects me because I still use the old app