Spotify Student discount

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Spotify Student discount

jsanity18
Casual Listener

Hi, so i'm trying to get the student discount but its not working, whenever i click the spotfiy student page, and click get premium it takes me to my account overview page, and I already have premium! I have no idea how to redeem this. On the help page, it says it should take me to a page to confirm my payment of spotfiy student, and I dont see anything like that. Spotify needs to step it up with this, their instructions are unclear and unorganized.

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4 Replies

MattSuda
Rock Star 24
Rock Star 24

Sorry for the trouble! There is currently a glitch with the student discount page for some people. The website team is still trying to fix it.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

MattSudaRock Star 24
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Note: I'm not a Spotify employee.

jsanity18
Casual Listener

The spotify support team has not send me a reply yet, here is my case number, 02565259. Spotify needs to seriously fix this.

MattSuda
Rock Star 24
Rock Star 24

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

 

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

 

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

TunaLobster
Newbie
I hope this helps. I am in the same boat as OP. Got my case number and replied to the e-mail. Now the waiting game.
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