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Spotify Subscription

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Spotify Subscription

Avatar of Andreasasheim
Newbie
2015-03-01 09:49 AM

Hi, I thought I had cancelled my spotify premium, but today I got an email saying that I had renewed my premium subscription. I am really tight on money right now, and I hope that you can refund my money, as it as not my intent to continue subscribing...

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Avatar of JoeThomas
Community Legend
2015-03-01 10:08 AM

Hi! Welcome to the Spotify Community!

 

Oh dear!

 

Just to check, take a peep at this page:

https://www.spotify.com/accounts/subscription/

 

If it says premium, cancel your subscription and contact Spotify support.

 

I would recommend to contact Spotify through this link:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you receive an automatic email from Spotify, respond to it (even if it is from no-reply) and someone will get to you ASAP.

 

Thank you for choosing the Spotify Community forums, and I hope this answers your question!

~Joe

 

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

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Avatar of JoeThomas
Community Legend
2015-03-01 10:08 AM

Hi! Welcome to the Spotify Community!

 

Oh dear!

 

Just to check, take a peep at this page:

https://www.spotify.com/accounts/subscription/

 

If it says premium, cancel your subscription and contact Spotify support.

 

I would recommend to contact Spotify through this link:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you receive an automatic email from Spotify, respond to it (even if it is from no-reply) and someone will get to you ASAP.

 

Thank you for choosing the Spotify Community forums, and I hope this answers your question!

~Joe

 

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside
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Avatar of MattSuda
Spotify Star
Spotify Star
2015-03-01 10:10 AM

I suggest you contact support so they can help you solve this problem

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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