Spotify Support apears to be unreachable. Now they are not only hard to reach, but impossible!

[mendomaid]

I subscribed to premium about a month ago but the app would not work on my primary devices, my iPod touch 5th Generation and my Kindle Fire HD.  The app glitches cost me over $100 dollars in data and all the music I downloaded kept disappearing.  I complained several times.  Each time I reached a different representative, and on three different occasions from three different reps, I was told I would be given a free month of Spotify, for a total of three months.  I logged in today and the first thing I hear is a commercial!  Not only does Spotify peddle a bunk, broken service, apparently they flat out lie to their customers as well.  I tried to contact support with my issue, and every time I get the grievance typed and press send I am redirected to the login page, and sent right back to the contact support page... It does not acknowledge that it sends the grievances I type, and even after four tries I have no response from support, so it is obviously not working.

So, to sum up.... Spotify is peddling a bunk, broken service...

They lie to you about what they will do to right their wrongs...

Then they make it impossible to contact them again to complain about it.  

Total BULL**bleep**.

[mendomaid]

After seeing some of the other posts on this board I figured that I had better check.... sure enough my credit card is still being charged too.  I am beyond angry at this point and am considering legal action if I can figure out how and where to start.  I do know that this is fraud no matter what dictionary you use to define the word.  With so many having the same problems of being charged after they remove their card from their account it leads me to wonder if perhaps Spotify has some corrupt employees or if maybe they have been hacked and Spotify is keeping mum so that their subscriptions will not plummet. Spotify needs to let customers know what is up or we will start fearing the worst.  

[meahtenoha]

Hey @mendomaid thanks for reaching out, I'm sure we can sort out what's going on here. 

Your curren taccount is free so if you are still being charged you may have a second account with us. When you sign into Spotify with Facebook details are you direct to a Premium account? 

[mendomaid]

No, I have never signed up for a different account.  Also, my service should not be free, I was promised three more months of premium for my troubles and I am not receiving it.  I completely removed the card from my account back when I realized the sevice is unreliable, but that does not change that I was promised three free months of premium, I still have emails to prove it! The fact my credit card is still being charged is insult to injury, not to mention fraud.  Spotify support being broken and unresponsive on top of this....  as I said, complete and total BULL**bleep**. 

[user-removed]

I tried to buy the student discount version of premium. after i entered all my credit card info and clicked confirm it redirected me back to the college eligibility page. did not receive a receipt. 

i've tried to submit it twice. hasn't worked. they need to fix their system. I even emailed them about this a couple hours ago. no response. 

[Jordi]

@user-removed,

Be sure to double check your spam folder. If it is not there then I'd suggest to reply to the automated e-mail.

Spotify does usually reply within 24-48 hours. 

[mendomaid]

I added them to my address book when all of this started, but I just checked my spam folder anyway to no avail.  The form to send a complaint to support is not working properly... I don't think Spotify is even receiving my complaints.

[Jordi]

Did you receive a confirmation after you send an email through the contact form @mendomaid? 

[mendomaid]

I tried four separate times, no automated response.  

[Jordi]

Is your e-mail adress up-to-date? You can check that at the account overview page.

[mendomaid]

Absolutely nothing has changed, and I have already checked everything obvious.

[James]

Hey @mendomaid 

Apologies for any inconvenience. I can see that you recently contacted support on an old e-mail response. I've given the right folks a heads up. They'll get back to you as soon as possible. 

[mendomaid]

Still waiting. 😞

[mendomaid]

I hope that you are an employee of Spotify and that is the reason you have knowledge of the private email that I sent. 

[mendomaid]

Still waiting for a response from support.  A solution would be optimal, but at this point I would settle for a **bleep**ing reply!

[mendomaid]

Still not a word from support.

[mendomaid]

Still no word from support.  This is beyond BULL**bleep** at this point!  

[mendomaid]

Still not a word from Spotify.  I want them to know that I am not keeping my outrage at this situation contained to this board... I am telling everyone I know exactly what I think of Spotify and I'm also posting it everywhere I can find to post it.  This is beyond bad business!

[Kleiner22]

How do you contact someone by phone. It sucks hiding behind a computer.

[mendomaid]

... And still waiting. No word.