Spotify Support apears to be unreachable. Now they are not only hard to reach, but impossible!

[mendomaid]

I subscribed to premium about a month ago but the app would not work on my primary devices, my iPod touch 5th Generation and my Kindle Fire HD.  The app glitches cost me over $100 dollars in data and all the music I downloaded kept disappearing.  I complained several times.  Each time I reached a different representative, and on three different occasions from three different reps, I was told I would be given a free month of Spotify, for a total of three months.  I logged in today and the first thing I hear is a commercial!  Not only does Spotify peddle a bunk, broken service, apparently they flat out lie to their customers as well.  I tried to contact support with my issue, and every time I get the grievance typed and press send I am redirected to the login page, and sent right back to the contact support page... It does not acknowledge that it sends the grievances I type, and even after four tries I have no response from support, so it is obviously not working.

So, to sum up.... Spotify is peddling a bunk, broken service...

They lie to you about what they will do to right their wrongs...

Then they make it impossible to contact them again to complain about it.  

Total BULL**bleep**.

[mendomaid]

STILL WAITING!?!?!!

[mendomaid]

And still not a word!

[Pricilla]

Hey @Kleiner22,

Welcome to the Community.

We currently don't offer telephone support, but we'll be happy to assist you.

Are you having any issue with Spotify that we can help with?

We'll be here if you need us. 

[Pricilla]

Hey @mendomaid,

Sorry about the late reply.

We've checked and the right team is on your case.

You should get an email from them shortly. Please check your inbox and reply back to it with the information required. If you have any questions, they'll be able to help out.

Let us know how you get on!

[mendomaid]

Yeah! Contact!  I finally received an e-mail from support.  It was rather unhelpful and did not answer any of my questions or address my grievances, but at least we now know Spotify is not a ghost ship sailing with no crew!  I replied to the email and we will see what comes of it.  I'll keep y'all posted.

[Pricilla]

Hey @mendomaid,

The right team is on the case and they'll be able to help out. 

Let us know how it goes. 

Thanks!