Spotify Support wont fix my issue, but rather ignores my requests.

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Spotify Support wont fix my issue, but rather ignores my requests.

user-removed
Not applicable

Unfortunately I am getting the vibe that no one at Spotify wants to assist nor fix my error on their end.  I have sent emails, fb messages, etc,etc....> with one response from a Shirly- who asked me to do a reinstall, which I did, and I wrote her back that the problem still exists.  No response, and my Spotify  continues to be messed up.

2 Days ago I installed your latest version.  After I booted-up, my Spotify was all messed up!
More than 1000 and more songs on my playlist have disappeared.   I have 982 songs on my playlist called, My Jukebox.  My Christmas had 300 and the same for my Oct 31st, and over 1000 on my Classical, which is stating only 11?  In addition, the feature of Date Added has been removed.
I don't understand why this is so difficult to fix from the Spotify end, and that no one responds??  Do they even care?  I am extremely disappointed, especially, since I enjoy and love Spotify immensely.  
 
Hope you can help.
 
 
5 Replies

andedrunkard
Roadie
what was the version you upgraded? ios, android or desktop? I had this happen to me when i tried to log in as my username not facebook profile. It lost my details and some one on the forum fixed it to the 'non fb' login
Vote for these... go on... you never know someone may be using the Kudos somewhere 🙂

Add a Queue Button Next to the Play Button
https://community.spotify.com/t5/Spotify-Ideas/Queue-Button-Next-to-the-Play-Button/idi-p/751477

Virgin Media Tivo Update
http://community.spotify.com/t5/Help-Other-Partner-Devices/virgin-media-TiVo-app-out-of-date-and-not-meeting-potential/m-p/765453#M10930

Album Art – Tap for Menu
http://community.spotify.com/t5/Spotify-Ideas/Bring-back-Touch-on-album-art-opens-the-menu-iOS/idc-p/766255#M47620

Pricilla
Spotify
Spotify

Hey @user-removed,

 

We're sorry to hear you're having issues with your account.

 

Our support team is taking care of your case and you should expect a reply anytime soon.

 

Let us know if there is anything else we can help with.

 

Thanks! 

Pricilla
Spotify
Spotify

Hey @andedrunkard,

 

We're here to help.

 

Are you still having issues with your account?

 

If you are, please get in touch with our support team here.

 

Let us know if we can help with anything.

 

Thanks! 

andedrunkard
Roadie
No I'm fine thanks. Trying to help this person is all
Vote for these... go on... you never know someone may be using the Kudos somewhere 🙂

Add a Queue Button Next to the Play Button
https://community.spotify.com/t5/Spotify-Ideas/Queue-Button-Next-to-the-Play-Button/idi-p/751477

Virgin Media Tivo Update
http://community.spotify.com/t5/Help-Other-Partner-Devices/virgin-media-TiVo-app-out-of-date-and-not-meeting-potential/m-p/765453#M10930

Album Art – Tap for Menu
http://community.spotify.com/t5/Spotify-Ideas/Bring-back-Touch-on-album-art-opens-the-menu-iOS/idc-p/766255#M47620

user-removed
Not applicable

Same issues different day.  Your Radio repeats, discounting and freezing, No library feature, your Start list Radio does not work as it should.  I use Spotify on my Desktop only!!!  I have reinstalled, installed, CC cleaner and nada!!!  S.O.S!!  Please!!  I

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