Spotify Thinks I'm in the Wrong Country

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Re: Spotify Thinks I'm in the Wrong country

Rock Star 22
Rock Star 22

Hey @cammyfyfe

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. :)

osorniosRock Star 22
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Re: Spotify Thinks I'm in the Wrong country

cammyfyfe
Casual Listener

Still no luck logging in unfortunately, anything else it could possibly be?

 

cheers, Cammy 

Re: Spotify Thinks I'm in the Wrong country

Rock Star 22
Rock Star 22

@cammyfyfe

 

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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