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Hi,
I'll et straight to the point.
I'm quite annoyed as I have had to make 3 spotify accounts already because of this problem. Spotify seems to think that I'm Sweden when in reality I'm actually in Australia. Twice now I have not been able to listen to music because spotify blocks the use of music when I'm in the wrong country, obviously it thinks I'm in from Sweden but in Australia but the strange thing is that when I go to my account preferences to change my country to Asutralia because it automatically sets me as in Sweden it won't let me. Apparently I have a Swedish IP when I live in Australia...
This is becoming extremely annoying as I now have 3 accounts and only 1 works, however it still thinks I'm in sweden.
Regards, Marcus
Solved! Go to Solution.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
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I have a problem that spotify thinks I am in a different country and won't let me login but the thing is that I am still in the same country.
Please help me
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Same issue, im in Sweden, my profile is set to Sweden and I still cant connect. Ive tried logging in via facebook and normal account, neither works.
ANd this is my IP
Same problem here, I used to live in the Netherlands, but moved to Aruba 2 years ago. I cannot choose Aruba in my account settings. Please solve this issue, I'd like to listen to my music again.
@ariassh @MarkoZ - If you guys could get in touch with the customer services team directly using the online contact form they can investigate this in a little more detail for you. Spotify should work for both of you with your current settings so something isn't quite right!
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hi Peter,
I used the online form a few days ago, but no reaction as of yet.....
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I did the same thing, I answered the no-reply email i got but no customer support has come back to me. I wrote this
"The automated help isnt helping, they told me in the forum to reply to this so im replying :P". Didnt really know what to write : P
Anyway, no answer from anyone yet.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hi Peter,
this is mine:
I have the same problem. I've sent emails and have posted on other boards related to this topic. I am in Honduras and have remained here since I created my profile and it says I've been (and am) in the US and can't change it back to Honduras. I would appreciate your help.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
My case number is # 01528392. Thanks.
I have a similar problem. I live in sweden and my IP says I am in Sweden, but still Spotify says that I am abroad.
I created this account in Sweden and have never used spotify elsewhere.
This is what it says:
Your account can no longer be used from abroad, since the maximum travel time is 14 days for a Spotify Free account. To continue using Spotify from abroad, sign up for Spotify Premiumwhich gives you unlimited travel access.
@user-removed Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.
Hi Richard and Peter,
No news as yet.... 😉
Greetings,
Marko
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
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