Spotify Thinks I'm in the Wrong Country

Solved!
Reply

Spotify Thinks I'm in the Wrong Country

marcus_ace
Casual Listener

Hi,

I'll et straight to the point.

I'm quite annoyed as I have had to make 3 spotify accounts already because of this problem. Spotify seems to think that I'm Sweden when in reality I'm actually in Australia. Twice now I have not been able to listen to music because spotify blocks the use of music when I'm in the wrong country, obviously it thinks I'm in from Sweden but in Australia but the strange thing is that when I go to my account preferences to change my country to Asutralia because it automatically sets me as in Sweden it won't let me. Apparently I have a Swedish IP when I live in Australia...

 

This is becoming extremely annoying as I now have 3 accounts and only 1 works, however it still thinks I'm in sweden.

 

Regards, Marcus

5 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: Spotify Thinks I'm in the Wrong Country

Peter__
Community Legend

There is an easy way to tell luckily, when you log into your online overview where you can see your premium account is active, what is your username displayed as on that page? 

 

If that username is the one you are logging in using, let me know and I will get a member of the Spotify team to dig into this a little further for you!

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Solution!

Re: Spotify Thinks I'm in the Wrong Country

Peter__
Community Legend

You should never get the country error message if you have an active premium subscription.

Are you definitely logging in using your Spotify username and password not your email address?

 

If you are having issues still, get in touch with support using this form and they will be able to assist you ;) 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Solution!

Re: Spotify Thinks I'm in the Wrong Country

Rock Star 22
Rock Star 22

@barbastrella

 

If that's the case, it's better to delete your payment info before changing countries. You will still be Premium until the remaining days of your subscription are used up.

What I'm suggesting you to do is this:

 

1. Go to your Subscription and payment overview --> http://spotify.com/account/subscription/

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 
After you've removed your payment info, change your country in profile, and resubscribe to Premium with your German card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time.
osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Solution!

Re: Spotify Thinks I'm in the Wrong Country

Rock Star 22
Rock Star 22

@Klaudia52

 

You should fill out the contact form, and someone from Spotify will be happy to help set your country for you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Solution!

Re: Spotify Thinks I'm in the Wrong Country

Rock Star 22
Rock Star 22

Hey @Franzi98

 

In this case, it's better to delete your payment info before changing countries. What I'm suggesting you to do is this:

 

1. Go to your Subscription page.

2. Click UPDATE under Payment Info. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 

Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before removing your payment info.

 

After you've removed your payment info, change your country in profile, and then resubscribe to Premium with the new card info.

 

Your payment card country must match your country in profile, and the country of your IP address.

 

Hope it helps. :)

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
212 Replies

Re: Spotify Thinks I'm in the Wrong Country

Adam
Roadie

Hey Marcus, I've just changed the account of yours connected to your Community profile's email address over to Australia. Note: you might notice some tracks in your playlists become unavailable with the country change but there'll also be some Australia-specific stuff you can now listen to.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Re: Spotify Thinks I'm in the Wrong Country

marcus_ace
Casual Listener

Thanks for that

Re: Spotify Thinks I'm in the Wrong Country

LilyHannah
Newbie

I have had the exact same issue. Need this solved or I won't be able to use Spotify anymore

Re: Spotify Thinks I'm in the Wrong Country

Peter__
Community Legend

@LilyHannah wrote:

I have had the exact same issue. Need this solved or I won't be able to use Spotify anymore


Hey @LilyHannah :)

 

Normally as long as you are currently located in the country you wish to change your account to, and that country is supported by Spotify you can make the change yourself from your online profile

 

Does that not work for you? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify Thinks I'm in the Wrong Country

cockneyprick
Regular

I'm having the same issue a number of other people. I'm subscribed to spotify premium in the UK, and am accessing my account from a UK IP address, but when I try to log into my account it's telling me that I have to change my country settings, even though it's a UK account. What's the solution?

Re: Spotify Thinks I'm in the Wrong Country

Peter__
Community Legend

@cockneyprick wrote:

I'm having the same issue a number of other people. I'm subscribed to spotify premium in the UK, and am accessing my account from a UK IP address, but when I try to log into my account it's telling me that I have to change my country settings, even though it's a UK account. What's the solution?


Hey! Welcome to the community :) 

 

You won't get any country related errors if you are signing into a valid Spotify Premium account.

Is your account showing as premium on your online overview and your country is set correctly in your online profile

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify Thinks I'm in the Wrong Country

cockneyprick
Regular

Hey Peter, 

 

Thanks for the quick reply. Yeah, my account overview is saying that I have an acive spotify premium subscription and the country is set as the UK.

Re: Spotify Thinks I'm in the Wrong Country

Peter__
Community Legend

Strange, what is the exact error message you are getting when you login? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify Thinks I'm in the Wrong Country

cockneyprick
Regular

It says:

 

Login Failed

Your country does not match the one set in your profile. To continue to use, update your profile or upgrade your spotify account for unlimited travel. If you need more help, please see our help pages.

SUGGESTED POSTS