Spotify Thinks I'm in the Wrong Country

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Spotify Thinks I'm in the Wrong Country

marcus_ace
Casual Listener

Hi,

I'll et straight to the point.

I'm quite annoyed as I have had to make 3 spotify accounts already because of this problem. Spotify seems to think that I'm Sweden when in reality I'm actually in Australia. Twice now I have not been able to listen to music because spotify blocks the use of music when I'm in the wrong country, obviously it thinks I'm in from Sweden but in Australia but the strange thing is that when I go to my account preferences to change my country to Asutralia because it automatically sets me as in Sweden it won't let me. Apparently I have a Swedish IP when I live in Australia...

 

This is becoming extremely annoying as I now have 3 accounts and only 1 works, however it still thinks I'm in sweden.

 

Regards, Marcus

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Solution!

Peter__
Community Legend

There is an easy way to tell luckily, when you log into your online overview where you can see your premium account is active, what is your username displayed as on that page? 

 

If that username is the one you are logging in using, let me know and I will get a member of the Spotify team to dig into this a little further for you!

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Solution!

Peter__
Community Legend

You should never get the country error message if you have an active premium subscription.

Are you definitely logging in using your Spotify username and password not your email address?

 

If you are having issues still, get in touch with support using this form and they will be able to assist you 😉 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Solution!

osornios
Rock Star 24
Rock Star 24

@barbastrella

 

If that's the case, it's better to delete your payment info before changing countries. You will still be Premium until the remaining days of your subscription are used up.

What I'm suggesting you to do is this:

 

1. Go to your Subscription and payment overview --> http://spotify.com/account/subscription/

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 
After you've removed your payment info, change your country in profile, and resubscribe to Premium with your German card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time.
osorniosRock Star 24
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osornios
Rock Star 24
Rock Star 24

@Klaudia52

 

You should fill out the contact form, and someone from Spotify will be happy to help set your country for you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

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Solution!

osornios
Rock Star 24
Rock Star 24

Hey @Franzi98

 

In this case, it's better to delete your payment info before changing countries. What I'm suggesting you to do is this:

 

1. Go to your Subscription page.

2. Click UPDATE under Payment Info. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 

Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before removing your payment info.

 

After you've removed your payment info, change your country in profile, and then resubscribe to Premium with the new card info.

 

Your payment card country must match your country in profile, and the country of your IP address.

 

Hope it helps. 🙂

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212 Replies

cammyfyfe
Casual Listener

Spotify won’t let me log on to my account as it’s saying that I can only access it from abroad for 14 days but I’ve not been abroad recently. I’ve tried going onto change the country but it’s still down as Great Britain which is correct. Would like to get this resolved as soon as possible because I’m paying for it but am unable to use it 

 

kind regards,

Cameron

osornios
Rock Star 24
Rock Star 24

Hey @cammyfyfe

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
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cammyfyfe
Casual Listener

Still no luck logging in unfortunately, anything else it could possibly be?

 

cheers, Cammy 

osornios
Rock Star 24
Rock Star 24

@cammyfyfe

 

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

osorniosRock Star 24
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Franzi98
Casual Listener

I realize this discussion is kind of old, but I have a similar problem now. I started my premium account in Germany, then moved to the US for one year and therefore changed my location to the USA. Now I am back in Germany though and it won't let me change my location back to Germany. This is becoming a problem since I do not want to have to pay for my account in dollars.

 

I already tried the steps that spotify describes in its "HELP" section, they did not work for me though as the menu was different than describied there.

 

I would be very grateful for any help that could be offered as I do enjoy the usage of Spotify Premium and would hate to have to cancel it.

 

Thank you,

Franzi

jwwijnen
Casual Listener

I had this problem a few months ago. But somehow I was able to make the necessary changes in my account using my laptop, whereas previous attempts on my phone and tablet failed. Perhaps try that?

Franzi98
Casual Listener

I already did try that, it also won't let me change my payment method to a German card. Very weird.

Franzi98
Casual Listener

I take it back, I cancelled my premium subscription, then started it again with the card I want to use. I now pay in € but it still won't let me change my country to Germany and therefore won't let me add the student discount.

Solution!

osornios
Rock Star 24
Rock Star 24

Hey @Franzi98

 

In this case, it's better to delete your payment info before changing countries. What I'm suggesting you to do is this:

 

1. Go to your Subscription page.

2. Click UPDATE under Payment Info. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 

Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before removing your payment info.

 

After you've removed your payment info, change your country in profile, and then resubscribe to Premium with the new card info.

 

Your payment card country must match your country in profile, and the country of your IP address.

 

Hope it helps. 🙂

osorniosRock Star 24
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Franzi98
Casual Listener

Thanks a lot! It finally changed to germany and everything works as I want it to.

osornios
Rock Star 24
Rock Star 24

Awesome. Good to know that...

 

https://open.spotify.com/track/2McU4Klpa6qm6Ol3o1KKoJ 

osorniosRock Star 24
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Qualityacheat
Newbie
I am in the US in old bridge new jersey. I am trying to log into my account

jwwijnen
Casual Listener

Hi,

In my account the wrong country is registered. I live in the Netherlands, but my account states UK. Probably because the laptop (company owned) I use has a UK IP address. I cannot change my account from my tablet or phone, because ' you can only useSpotify abroad for 14 days'. Catch 22 situation. How to change this?

Thanks,

JW

osornios
Rock Star 24
Rock Star 24

Hey @jwwijnen,

 

Try changing your country setting in your profile page using your phone or tablet browser.

 

Make sure your IP address shows the Netherlands before doing so. You can check it here.

 

Hope it helps. 🙂

osorniosRock Star 24
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jslatcher
Newbie

I have a very similiar problem. I am using a family account. i live in the uk but it thinks i am in france and i cant change the country. please help.

Alexandra12120
Newbie

I live in Ireland. My IP says I am based in Ireland. My spotify account only gives the option of GB as my country.

 

Help Please

osornios
Rock Star 24
Rock Star 24

Hey @Alexandra12120 @Klaudia52,

 

If you opened your account with Facebook, your country is tied to the country shown in your Facebook account, so you may need to change it there.
 
Also, your payment method (if you used one for Premium) must match your country too, so you may need to delete it to update countries.
osorniosRock Star 24
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Klaudia52
Casual Listener

@osornios

Thank you for you response.

However, I have a free account, so the premium thing does not apply to me. And I have the same country (Slovakia) saved in spotify and facebook profile as well. I don´t really know what more to do about it. 😞

Solution!

osornios
Rock Star 24
Rock Star 24

@Klaudia52

 

You should fill out the contact form, and someone from Spotify will be happy to help set your country for you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Klaudia52
Casual Listener

I wrote an email to them as you told me. They replied that they only check my settings and I had it correct so they aksed me if I did not travel or something. However when I tried to log in today, IT WORKED! I don´t know what they did. Thank you so much for your help! You are great! 🙂

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