Spotify Thinks I'm in the Wrong Country

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Re: Spotify Thinks I'm in the Wrong Country

Rock Star 22
Rock Star 22

You're welcome. Glad I was able to help. :)

osorniosRock Star 22
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I AM TRYING TO CREATE A TOPIC BUT THE LABELS PREVENT ME FROM DOING SO

lekkerkoekje070
Casual Listener

Hi,

I have sent multiple questions trough email and altough the message says all questions get answered it doesn't seem like mine gets answered. I'll try here.

I myself have a Dutch premium spotify account using it between Spain and Netherlands. Now in Spain, I bought an online gift card trough the Spanish website, paying with my Dutch card. My friend had received the whole email and card in Dutch and is unable to use it here in Spain while I got the receipt of payment etc in Spanish. My friend, everytime when trying to activate the code, gets a mesasge 'wrong country'.

I just want my friend to get to use Spotify however it seems Spotify is making it impossible for paying member to actually use their services.

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Re: I AM TRYING TO CREATE A TOPIC BUT THE LABELS PREVENT ME FROM DOING SO

Rock Star 22
Rock Star 22

Hey @lekkerkoekje070

 

Since you used a Dutch payment method, it means your giftcard must be used by a dutch account, not an spanish one.

 

One option would be for your friend to change his country to Netherlands in his account so he can use the code, but that would prevent him from changing it back to Spain for the remaining of the subscription.

 

The other option would be for you to fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs, probably by giving you a new code that actually works in Spain. I like this option better.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you. Don't forget to check your spam folder for responses as they may end up there.


Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosRock Star 22
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Re: Spotify Thinks I'm in the Wrong Country

needhelp2016
Casual Listener

Hey Peter, my proble is different and I have no idea where to adress that. I just bought spotify premium family and invited my husband. We are in the same room, use the dame internet/ mobile provider and both websites show spotify germany. But the family link I sent to my husband says 'not accepted, you are not in the same country', which is clearly wrong. What can I do? Is cancelling the only option? To be honest, the fact there is no direct customer feedback for problems like that possible makes me really want to change to some other music service, it is a frustrating experience. 

Re: Spotify Thinks I'm in the Wrong Country

Rock Star 22
Rock Star 22

Hey @needhelp2016,

 

If your country codes appear different in your profiles, for example, one of them in uppercase and the other in lowercase, the system treats them as different countries.

 

This is due to the fact that Facebook created accounts take the country information from the Facebook profile.
 
Send by yourself the link generated through INVITE MEMBER BY LINK, instead of letting the system send the mail.
 
Let him accept the invite logged in with their own username, and you'll be set. Each will be able to listen to music at the same time, and will have separate libraries, playlists and friends.
 
Hope it helps. :)
osorniosRock Star 22
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Re: Spotify Thinks I'm in the Wrong Country

jinoos15
Newbie

I used my spotify while I was in Denmark and still it thinks Im in Denmark. When I go to my account to change my country only denmark appears in the country list and it doesnt let me do anything. I can't listen to any music and I don't want to creat another user name. please help me

Re: Spotify Thinks I'm in the Wrong Country

Rock Star 22
Rock Star 22

Hey @jinoos15,

 

Most of those problems come from a difference between the country shown by the IP address, and the one in your profile.

 

First, check your IP address here.

After that, compare it to the country shown in your profile.
 
If you opened your account with Facebook, your country is tied to the country shown in your Facebook account, so you may need to change it there.
 
Finally, your payment method (if you used one for Premium) must match your country too, so you may need to delete it to update countries.
 
Change your country setting so it matches what your IP address shows.
 
Hope it helps. :)
 
osorniosRock Star 22
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Re: Spotify Thinks I'm in the Wrong Country

jslatcher
Newbie

I have a very similiar problem. I am using a family account. i live in the uk but it thinks i am in france and i cant change the country. please help.

Re: Spotify Thinks I'm in the Wrong Country

jwwijnen
Casual Listener

Hi,

In my account the wrong country is registered. I live in the Netherlands, but my account states UK. Probably because the laptop (company owned) I use has a UK IP address. I cannot change my account from my tablet or phone, because ' you can only useSpotify abroad for 14 days'. Catch 22 situation. How to change this?

Thanks,

JW

Re: Spotify Thinks I'm in the Wrong Country

Rock Star 22
Rock Star 22

Hey @jwwijnen,

 

Try changing your country setting in your profile page using your phone or tablet browser.

 

Make sure your IP address shows the Netherlands before doing so. You can check it here.

 

Hope it helps. :)

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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