I have sent multiple questions trough email and altough the message says all questions get answered it doesn't seem like mine gets answered. I'll try here.
I myself have a Dutch premium spotify account using it between Spain and Netherlands. Now in Spain, I bought an online gift card trough the Spanish website, paying with my Dutch card. My friend had received the whole email and card in Dutch and is unable to use it here in Spain while I got the receipt of payment etc in Spanish. My friend, everytime when trying to activate the code, gets a mesasge 'wrong country'.
I just want my friend to get to use Spotify however it seems Spotify is making it impossible for paying member to actually use their services.
Re: I AM TRYING TO CREATE A TOPIC BUT THE LABELS PREVENT ME FROM DOING SO
Since you used a Dutch payment method, it means your giftcard must be used by a dutch account, not an spanish one.
One option would be for your friend to change his country to Netherlands in his account so he can use the code, but that would prevent him from changing it back to Spain for the remaining of the subscription.
The other option would be for you to fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs, probably by giving you a new code that actually works in Spain. I like this option better.
If you get an automated email directing you to the community or help pages, you need to reply directly to firstname.lastname@example.org and one of the customer services agents will get back to you. Don't forget to check your spam folder for responses as they may end up there.
Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.
osorniosRock Star 22
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Hey Peter, my proble is different and I have no idea where to adress that. I just bought spotify premium family and invited my husband. We are in the same room, use the dame internet/ mobile provider and both websites show spotify germany. But the family link I sent to my husband says 'not accepted, you are not in the same country', which is clearly wrong. What can I do? Is cancelling the only option? To be honest, the fact there is no direct customer feedback for problems like that possible makes me really want to change to some other music service, it is a frustrating experience.
I used my spotify while I was in Denmark and still it thinks Im in Denmark. When I go to my account to change my country only denmark appears in the country list and it doesnt let me do anything. I can't listen to any music and I don't want to creat another user name. please help me
In my account the wrong country is registered. I live in the Netherlands, but my account states UK. Probably because the laptop (company owned) I use has a UK IP address. I cannot change my account from my tablet or phone, because ' you can only useSpotify abroad for 14 days'. Catch 22 situation. How to change this?