Spotify Thinks I'm in the Wrong Country

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Re: Spotify Thinks I'm in the Wrong Country

user-removed
Not applicable

& can you please tell me how to enter my payment details but not actually subscribing? !

I'll be charged after 30 trial days if i enter my payment details, isint it ? & unless i dont enter my payment details, how can i subscribe ?

 

Sorry, for asking these questions as im unawre how to go for it... 

Re: Spotify Thinks I'm in the Wrong Country

Jamie
Spotify Legend

In order to activate the 30 day Premium trial, it is necessary to enter your payment information. However, you can cancel the renewal at any time on your the subscription section of your account page to ensure you aren't charged after your trial runs out.

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Re: Spotify Thinks I'm in the Wrong Country

Sisko
Casual Listener

Hi there,

 

I'm having a problem that it would appear that many users do. When I open Spotify, I get the following message: "Your country does not match the one set in your profile. To continue use, update your profile or update your Spotify account for unlimited travel." At first, I got the message because my subscription ran out when I stopped using the French bank account I opened it with. But then I updated my payment information using an American credit card (I'm American, and no longer live in France), updated my country to "USA," and then reupdated when the Help page kept reading me as being in Sweden. But I still get the message...

 

I have US payment information, "USA" marked as my country, and a Premium subscription (and the last thing should make country issues irrelevant). Can someone please point me to a fix? All I can find here are people who appear to work for Spotify saying that they'll expedite or solve this issue for people posting.

 

BTW, I tried reinstalling Spotify and linking through Facebook (when the Spotify help page continually rejected my password, which was the right one...), and neither thing helped.

 

Rather maddening.

 

 

Re: Spotify Thinks I'm in the Wrong Country

Joe
Community Legend

Hi @Sisko This shouldn't be happening if your account overview shows an active premium subscription. Maybe, just check in case you have logged in using the wrong credentials and, if it looks ok, use the online contact form and someone at Spotify will help get this fixed. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.

Re: Spotify Thinks I'm in the Wrong Country

Sisko
Casual Listener

Hi Joe,

 

Thanks for responding to me. The problem is happening despite the fact that I have an active Premium subscription. I've filled out a contact form and am getting some help, but the problem has not yet been solved. I believe that changing my payment information somehow created a new account and that Spotify doesn't recognize me when I open its software, but I can't fix this on my own.

 

Sisko

 

 

Re: Spotify Thinks I'm in the Wrong Country

coronelcortez
Newbie

Hi!
I'm having a similar issue here.
Recently Spotify arrived at Argentina, so I created an account, which worked successfully until two weeks ago, when suddenly and without apparent cause, it changed my country from Argentina to USA. I checked and verified that I'm not using a proxy, I'm connected through Telefonica Argentina.
I tried to change mi country back to Argentina through my web profile, but a red message that says "INVALID" appears.
I tried creating a new account at spotify.com/ar, again (as before) and automatically appeared USA in the country line.
Any solution will be really, really appreciated!
Thank you !
Omar

Re: Spotify Thinks I'm in the Wrong Country

Peter__
Community Legend

@coronelcortez - Does http://whatismyipaddress.com/ correctly locate to Argentina? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify Thinks I'm in the Wrong Country

coronelcortez2
Casual Listener

yeahp!
"

ISP: Telefonica de Argentina
Organization: Telefonica de Argentina
Services: None Detected
City: Neuquen
Region: Neuquen
Country: Argentina"

Re: Spotify Thinks I'm in the Wrong Country

Peter__
Community Legend

@coronelcortez2 @coronelcortez - Just noticed you have posted with two seperate Spotify accounts here, just to make you aware that you do now have two accounts it seems ;) 

 

That is very strange, would it be possible to get a screenshot of that invalid error message when you try to change your country? If its an issue I can get that reported to the Spotify team too.

 

In the mean time, since I know this must be super annoying for you, if you could drop support an email here they can get that changed over manually for you. f you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify Thinks I'm in the Wrong Country

coronelcortez2
Casual Listener

Thank you Peter!
Here are the screenshots.

First my profile overview:
http://imageshack.us/a/img42/3914/xx1j.png

then when I try to change my country.
http://imageshack.us/a/img534/2921/ra95.png

About this two accounts (coronelcortez and coronelcortez2) a dont now what happend, i tried to reply with coronelcortez but it said it was already in use (by me I suppose? O_o)
Now when I login with spotify account coronelcortez, and enter the community, it automatically logs in with coronelcortez2.

I will be sending that email in the next few hours, thank youvery much!
Omar

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