Spotify Thinks I'm in the Wrong Country

Solved!
Reply

Re: Spotify Thinks I'm in the Wrong Country

rbragadesto
Casual Listener

HI , I am having the same issue! First installed Spotify on my work computer where IP is Bulgaria, although I live in Portugal - now it won't work until I change the country but on my account profile the system do not allow me to change the country from Bulgaria to Portugal - can somebody from the costumer service desk do this for me?

The other solution is delete my account (linked with my facebook and therefore my gmail) so that I can uninstall spotify from this computer and have it installed primarily on the ipad (where I really need it).

This all started because spotify stopped working as I was out of my country for more than 14 days - not me just the Bulgarian proxy server.

 

Please helllppppp :(

 

Many thanks,

 

Rita

Re: Spotify Thinks I'm in the Wrong Country

Robbie
Spotify Legend
Hi Rita. No worries, our team will help. Please send them an email and if you don't get reply within 24 hours just let us know your case reference number: https://www.spotify.com/about-us/contact/contact-spotify-support/?contact


Check out how we're doing: @SpotifyStatus

Did this help? Please click 'Accept as Solution'.

Re: Spotify Thinks I'm in the Wrong Country

Qtipp
Newbie

Hey  I have the same problem... Im deployed and i became premium when i was stationed in Germany, now it wont let me pay for it since Im not in Germany anymore.

Re: Spotify Thinks I'm in the Wrong Country

Joe
Community Legend

Hi. If you have a premium subscription, you can listen to spotify whichever country you are in. If you are paying with a German debit/credit card then you just continue with your German subscription. If you now want to change your payment method to the country you are in now, you can do that too on this page and change the country at the same time.

Re: Spotify Thinks I'm in the Wrong Country

neepz
Newbie

I'm having the same trouble, but mine is a little bit different.

I used to use this account from the UK. Now I'm in Brazil, and they just sent an email saying Spotify just became available here to a few people (me included).

When I tried to link this account to the invite they sent to my email, it said I was already registered (from the UK) and it won't recognize my IP so I can change it to Brazil.

 

Caio

Re: Spotify Thinks I'm in the Wrong Country

Joe
Community Legend

Hi @neepz . I would guess that changing your country to Brazil won't be possible until a more general launch. You could create a new account using a different email address or, probably better, get in touch with the support team and they should be able to help.

 

If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

Re: Spotify Thinks I'm in the Wrong Country

spotlmnop
Casual Listener

I am having the same problem. I am using my logitech squeezebox device and thats the only device which keeps thinking that i am in sweden. When i use it on my laptop/android. I  dont have this problem. Please help. also, i can't access my playlists. 



Re: Spotify Thinks I'm in the Wrong Country

Joe
Community Legend

@spotlmnop Are you saying that the squeezebox gives a country error and won't play? If so. have you tried doing a factory reset?

Re: Spotify Thinks I'm in the Wrong Country

spotlmnop
Casual Listener

@jwylot wrote:

@spotlmnop Are you saying that the squeezebox gives a country error and won't play? If so. have you tried doing a factory reset?


I just tried doing a factory reset. I removed the service, did a factory reset, added service and account details back. I still have the same problem. As a matter of fact, i completely removed ue smart radio and installed "free your music" old version of the software. It still has the same problem. So, it is definitely to do something with the account.

Re: Spotify Thinks I'm in the Wrong Country

Joe
Community Legend

Just seems odd that you only get this on the squeezebox. 

 

Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

SUGGESTED POSTS