Spotify Thinks I'm in the Wrong Country

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Re: Spotify Thinks I'm in the Wrong Country

Peter__
Community Legend
Only things I can suggest:
- Use a proxy or VPN so your IP address is inside the US.
- Subscribe to Spotify Premium (or Unlimited), then you get unlimited abroad time and the IP address restrictions don't apply.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify Thinks I'm in the Wrong Country

siddharthjoshi
Newbie

I have a problem that spotify thinks I am in a different country and won't let me login but the thing is that I am still in the same country.

Please help me 

 

Re: Spotify Thinks I'm in the Wrong Country

Peter__
Community Legend
@siddharthjoshi - What country is set on your online profile and which country are you in?
https://www.spotify.com/account/profile/

Does your IP address locate to the correct country?
http://www.maxmind.com/en/locate_my_ip

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify Thinks I'm in the Wrong Country

ariassh
Casual Listener

Same issue, im in Sweden, my profile is set to Sweden and I still cant connect. Ive tried logging in via facebook and normal account, neither works.

ANd this is my IP

31
Proxy:
No Proxy Detected
City:
Kista
State/Region:
Stockholms Lan
Country: SE

Re: Spotify Thinks I'm in the Wrong Country

MarkoZ
Regular

Same problem here, I used to live in the Netherlands, but moved to Aruba 2 years ago. I cannot choose Aruba in my account settings. Please solve this issue, I'd like to listen to my music again.

Re: Spotify Thinks I'm in the Wrong Country

Peter__
Community Legend

@ariassh @MarkoZ - If you guys could get in touch with the customer services team directly using the online contact form they can investigate this in a little more detail for you. Spotify should work for both of you with your current settings so something isn't quite right! 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify Thinks I'm in the Wrong Country

MarkoZ
Regular

Hi Peter,

 

I used the online form a few days ago, but no reaction as of yet.....

Re: Spotify Thinks I'm in the Wrong Country

Peter__
Community Legend
@MarkoZ - Did you reply directly to the automated email?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify Thinks I'm in the Wrong Country

ariassh
Casual Listener

I did the same thing, I answered the no-reply email i got but no customer support has come back to me. I wrote this

"The automated help isnt helping, they told me in the forum to reply to this so im replying :P". Didnt really know what to write : P

Anyway, no answer from anyone yet.

Re: Spotify Thinks I'm in the Wrong Country

Peter__
Community Legend
Would have thought someone would have answered by now. Could you let us know your 8-digit case number #?

We can ask someone to check it out for you.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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