Spotify Thinks I'm in the Wrong Country

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Re: Spotify Thinks I'm in the Wrong Country

MarkoZ
Regular

Hi Peter,

 

this is mine:  

Spotify Case # 01520524

Re: Spotify Thinks I'm in the Wrong Country

sofi_1786
Regular

I have the same problem. I've sent emails and have posted on other boards related to this topic. I am in Honduras and have remained here since I created my profile and it says I've been (and am) in the US and can't change it back to Honduras. I would appreciate your help.

Re: Spotify Thinks I'm in the Wrong Country

ariassh
Casual Listener

# 01517498

Re: Spotify Thinks I'm in the Wrong Country

Peter__
Community Legend
Will get those cases chased up for you now guys.

@sofi_1786 - If you haven't already done so could you open a support case here and let us know the case number?
https://www.spotify.com/about-us/contact/contact-spotify-support/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify Thinks I'm in the Wrong Country

Richard
Roadie
Thanks guy, you'll hear from us shortly.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Re: Spotify Thinks I'm in the Wrong Country

sofi_1786
Regular

My case number is # 01528392. Thanks.

Re: Spotify Thinks I'm in the Wrong Country

user-removed
Not applicable

I have a similar problem. I live in sweden and my IP says I am in Sweden, but still Spotify says that I am abroad.

I created this account in Sweden and have never used spotify elsewhere.

 

 

This is what it says:

Subscription status

Your account can no longer be used from abroad, since the maximum travel time is 14 days for a Spotify Free account. To continue using Spotify from abroad, sign up for Spotify Premiumwhich gives you unlimited travel access.

Re: Spotify Thinks I'm in the Wrong Country

Joe
Community Legend

@user-removed Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

Re: Spotify Thinks I'm in the Wrong Country

MarkoZ
Regular

Hi Richard and Peter,

 

No news as yet.... ;)

 

Greetings,

Marko

Re: Spotify Thinks I'm in the Wrong Country

Peter__
Community Legend
Think the support guys might be little behind, seeing a few open cases still open from last week. Give them another day and give us a shout if still nothing - we can escalate it further for you.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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