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I cancelled my subscription months ago and you thieves are still charging my account. There is no customer service number or e-mail. I swear I'll spend all my free time (which is quite plentiful) trying to get something to go vrial telling the world what scumbags you are. You have been charging me for months after I cancelled, and when I try to cancel now it says I'm signed up for spotify free. I don't even use your program and haven't for months! This is an outrage!!! I will go to my bank tomorrow and contest the charges as far back as they will let me, then I will start making videos and writing blog posts and etc about the lack of ethics at your so called company.
Solved! Go to Solution.
Hello there! Welcome to the community!
Sorry to hear about this billing issue! You are going to have to contact Spotify directly about this issue. Follow these steps :
If you get an automated email, reply directly to it. They should be able to resolve this issue. 🙂
Hello there! Welcome to the community!
Sorry to hear about this billing issue! You are going to have to contact Spotify directly about this issue. Follow these steps :
If you get an automated email, reply directly to it. They should be able to resolve this issue. 🙂
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Same! There is only so much i can do over email. They have even charged me twice in one month sometimes. About 6 months since i cancelled.
@jackiepads1995 - Have you gotten in touch with the customer services team directly using the online contact form? If not I would suggest that as your first point of call.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Is this some kind of joke? I canceled 2 months ago and am still getting charged. I go to this "online contact form" and it's a neverending loop of non support. I think this might even give Microsoft scruples. Perhaps I'm doing this wrong but here is the process I am taking:
Step 1: I start by going here: https://support.spotify.com/us/contact-spotify-support/
Step 2: I then click on "Subscription"
Step 3: Then "I canceled my subscription but am still beening charged"
Step 4: then again I select "I canceled my subscription but am still beening charged"
I then get a page that says:
------------------------------------------------------------------------- Treat others the way you want to be treated! |
I have tried doing this OVER FIVE TIMES ALREADY!!! and I have not heard back from anyone OR been refunded!!!
I have tried to cancel for 2 months in a row and keep getting charged as well. I am pissed that I can't get in touch with anyone either. I want to be reimbursed for the 2 months immediately!!!!! Will read through this thread now.
I coudn't agree more. I went through a huge runarround back in september trying to cancel my account and they are still charging me every month. I even have a case number from back in september telling me it had been canceled.
I canceled back in August 2015 and they continue to charge me into March 2016. Does anyone know if a class action lawsuit has been filed? I would assume if it hasn't it's only a matter of time. Apparently an internet based music service doesn't know how to digitally process cancelations so I'm going to mail in the paper form. Hopefully they will be able to cancel and refund for the months and months they have been charging me.
@user-removed wrote:I cancelled my subscription months ago and you thieves are still charging my account. There is no customer service number or e-mail. I swear I'll spend all my free time (which is quite plentiful) trying to get something to go vrial telling the world what scumbags you are. You have been charging me for months after I cancelled, and when I try to cancel now it says I'm signed up for spotify free. I don't even use your program and haven't for months! This is an outrage!!! I will go to my bank tomorrow and contest the charges as far back as they will let me, then I will start making videos and writing blog posts and etc about the lack of ethics at your so called company.
I know, these guys are scumbags.
Hi! I've also cancelled my subscription last month but found out today that I was still charged. I already followed the instruction given above but how will I know if they already acknowledge my query? I haven't received any emails yet. Thank you!
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