Spotify account Hi-jacked

[gonzaa]

Hello,

I have sent an e-mail about my spotify account being hi-jacked. I don't know who or how this was managed to be done. The case number is # 01475319

I tried my username: gonza and my regular password that I have been using for years on my spotify account and it doesn't work. I thought maybe it was the computer or something and I tried on other computers and my mobile devices where its already logged in and it didn't let me enter. The account was "kicked-out" and when I was trying to login again it didn't accept my password.

When I try to reset my password I don't receive any mails about how to proceed. I guess they have changed my password for my account as well.

The mail my user: gonza was registred to is [snip - mod edit].

I'm paying for this and I expect to get an answer very soon.

Thank you for your help.

BR

Gonzalo

[gonzaa]

By the way.. I had to create (or actually login with facebook) in order to write to you here on the message board, very annoying!

BR

GONZALO

[Adam]

Hey @gonzaa -- that support ticket is with the best folks to help out with this. They'll be in touch as soon as possible so keep an eye on your inbox.

[gonzaa]

Thank you! Really hope they are able to fix this ASAP.

By the way. Did not receive any mail about the mail being changed on my godoy.gonzalo@gmail.com either! Which is really strange. I've checked trash can and junk mail, but nothing.

It seems like you have a security flaw here!

BR

Gonzalo

[gonzaa]

How soon is soon?

A few hours later I still got nothing in my e-mail.

I'm preparing with inspiration music to wedding-party this weekend and not I can't access anything.

Please reply.

BR

Gonzalo

[Peter__]

Support normally answer requests within 24 hours, hang in there.