Spotify account hacked

[user-removed]

Ive gotten an email saying my email has been changed to some yopmail account. This was not me. How do i get it back?

[Maxim]

Hey @user-removed,

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

[user-removed]

I cant reset my password. This comes up.

It looks like you are using your Facebook credentials to log in to Spotify. To change your Facebook password go to your settings page at facebook.com.

[Maxim]

I'd recommend taking another look at the support article then 🙂

[user-removed]

I have taken the steps provided. I clicked on "I still need help". ive gotten a quick response email which doesnt help me at all. Is this my response back or did they just not look into it yet?

[Maxim]

What does the email say? When did you reach out to Support?

[user-removed]

I reached out about an hour ago. It reads

Hello,

We have some quick options we think can help you:

• Try searching our support site with your questions.
• Go to the Spotify Community. Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.
• You can also message our support team @SpotifyCares at Twitter.

[user-removed]

I reached out about an hour ago. It reads

Hello,

We have some quick options we think can help you:

• Try searching our support site with your questions.
• Go to the Spotify Community. Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.
• You can also message our support team @SpotifyCares at Twitter.

[Maxim]

I'd recommend replying to that email so someone from the Email Team will reach out soon 🙂