Spotify account hacked

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Spotify account hacked

user-removed
Not applicable

Ive gotten an email saying my email has been changed to some yopmail account. This was not me. How do i get it back?

8 Replies

Re: Spotify account hacked

Rock Star 24
Rock Star 24

Hey @user-removed,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximRock Star 24
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Note: I'm not a Spotify employee.

Re: Spotify account hacked

user-removed
Not applicable

I cant reset my password. This comes up.

It looks like you are using your Facebook credentials to log in to Spotify. To change your Facebook password go to your settings page at facebook.com.

Re: Spotify account hacked

Rock Star 24
Rock Star 24

I'd recommend taking another look at the support article then :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify account hacked

user-removed
Not applicable

I have taken the steps provided. I clicked on "I still need help". ive gotten a quick response email which doesnt help me at all. Is this my response back or did they just not look into it yet?

Re: Spotify account hacked

Rock Star 24
Rock Star 24

What does the email say? When did you reach out to Support?

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify account hacked

user-removed
Not applicable

I reached out about an hour ago. It reads

Hello,

We have some quick options we think can help you:

  • Try searching our support site with your questions.
  • Go to the Spotify Community. Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.
  • You can also message our support team @SpotifyCares at Twitter.

Re: Spotify account hacked

user-removed
Not applicable

I reached out about an hour ago. It reads

Hello,

We have some quick options we think can help you:

  • Try searching our support site with your questions.
  • Go to the Spotify Community. Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.
  • You can also message our support team @SpotifyCares at Twitter.

Re: Spotify account hacked

Rock Star 24
Rock Star 24

I'd recommend replying to that email so someone from the Email Team will reach out soon :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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