Spotify account hacked

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Spotify account hacked

user-removed
Not applicable

Information:

Plan

Premium

Country

United States

Device

iPhone 10, Windows 10

Operating System

iOS 12.3.1, Windows 10

 

My Question or Issue

I logged into my Spotify account today and saw that my display name had been changed. Also, there were 3 playlists that I'd never listened to shown in my recents. I tried to get help from Spotify but the email was changed and it showed the email I was trying to set as "invalid." Now, I can't log in to my account from my phone or my computer, nor can I send an email for help. So, I made a new account with a new email (this one) to try and get help.

 

Is there anything I can do? I have my account name saved and my receipts for my Premium membership. Aside from that, I don't know what else to do. Help would be really appreciated. Thank you.

1 Reply

Re: Spotify account hacked

Rock Star 22
Rock Star 22

Hey there @user-removed, I'll be happy to help.

 

Sorry to hear that you think someone has gained access to your account. In this case, I'd recommend checking out this support article for what to do next.

 

Have a nice day :) 

Billy-JRock Star 22
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