Spotify account hijacked

[juanmito]

My account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with this account are not mine.

How can you solve this?

Of course, please, do not answer to the email account is shown at my spotify account. That's not mine.

[juanmito]

My account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with this account are not mine.

How can you solve this?

Of course, please, do not answer to the email account is shown at my spotify account. That's not mine.

[kejt_]

Hey @juanmito and welcome to the community !

If you think that your account has been stolen, I would recommend you to contact support through the anonymous contact form. This is alternative form so you can enter an email which you can access to get the reply, please make sure that this is an email that is not compromised, and that you have access to it.

Have a nice day 🙂

[juanmito]

Yes, I can write them, but no action is done... 😞

[juanmito]

Is there any admins here, in this community?

Nobody has said anything to me...

[juanmito]

Hello???

[kejt_]

Hey @juanmito

Sorry for my late reply. Support takes usually 24-48 hours to respond 🙂