Spotify account seems to be hacked

Andrews · 2015-04-06

Hi

My Spotify account seems to be hijacked. I was able to log in using Facebook but now my password and e-mail has been changed so I cant reset my password. This is a Spotify Premium account.

Please help.

MattSuda · 2015-04-06

I suggest you contact support so they can help you using this form:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

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Andrews · 2015-04-06

Thanks! I have done what you suggested. Hopefully this will work.

All my playlists have been deleted as well 😞

MattSuda · 2015-04-06

Also, make sure you don't have a duplicate account:

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Please-read-Missing-playlists-Premi...

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Andrews · 2015-04-06

I have verified that I only have one account and that this is the account I'm logged into.

An e-mail address I have never seen is listed in my account info, however the username is mine.

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