Spotify account suddenly "paused"?

[piano_nina]

After many years of using Spotify, I am suddenly getting an error that my account has been paused. This is the error, which has occurred repeatedly over 3 days:  

• Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.

First, kudos for a totally meaningless error message.  I contacted the bank, and they said that there were no requests from Spotify to establish an autopay, and all was well from their side.  

So, how can I unpause this account?

[KatesHere]

Hey there @piano_nina, welcome to the community!

That's very odd, indeed. Have you made sure of the following:

Let me know if any of this helped!

K

[piano_nina]

Yep, tried all that and contacted the bank as well. Used several browsers
and chrome incognito, to no avail. Always the same error. Spotify customer
service says to wait a few more days and try again. Not a very helpful
answer....

[piano_nina]

Anyone?  Anyone?  Bueller....?

Going on five days, still no help from Spotify, still can't accept my bank information. Grrrr.....

[MaryS]

Hi there piano_nina,

Sorry to hear that this has taken so long to resolve.

I've checked and can confirm that everything should go through this time. Re-entering your payment details should now work fine.

Let me know if you're still experiencing the same issue. 

Thanks!