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After many years of using Spotify, I am suddenly getting an error that my account has been paused. This is the error, which has occurred repeatedly over 3 days:
First, kudos for a totally meaningless error message. I contacted the bank, and they said that there were no requests from Spotify to establish an autopay, and all was well from their side.
So, how can I unpause this account?
Hey there @piano_nina, welcome to the community!
That's very odd, indeed. Have you made sure of the following:
Let me know if any of this helped!
K
------------------------------------------------------------------------- Treat others the way you want to be treated! |
Anyone? Anyone? Bueller....?
Going on five days, still no help from Spotify, still can't accept my bank information. Grrrr.....
Hi there piano_nina,
Sorry to hear that this has taken so long to resolve.
I've checked and can confirm that everything should go through this time. Re-entering your payment details should now work fine.
Let me know if you're still experiencing the same issue.
Thanks!
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