Spotify account suddenly "paused"?

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Spotify account suddenly "paused"?

Casual Listener

After many years of using Spotify, I am suddenly getting an error that my account has been paused. This is the error, which has occurred repeatedly over 3 days:  

  • Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.

First, kudos for a totally meaningless error message.  I contacted the bank, and they said that there were no requests from Spotify to establish an autopay, and all was well from their side.  

 

So, how can I unpause this account?

4 Replies
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Re: Spotify account suddenly "paused"?

Community Legend

Hey there @piano_nina, welcome to the community!

 

That's very odd, indeed. Have you made sure of the following:

Card_Problems_Instagram4B.png

 

 

 

Let me know if any of this helped!

K

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Re: Spotify account suddenly "paused"?

Casual Listener
Yep, tried all that and contacted the bank as well. Used several browsers
and chrome incognito, to no avail. Always the same error. Spotify customer
service says to wait a few more days and try again. Not a very helpful
answer....
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Re: Spotify account suddenly "paused"?

Casual Listener

Anyone?  Anyone?  Bueller....?

 

Going on five days, still no help from Spotify, still can't accept my bank information. Grrrr.....

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Re: Spotify account suddenly "paused"?

Roadie

Hi there piano_nina,

 

Sorry to hear that this has taken so long to resolve.

 

I've checked and can confirm that everything should go through this time. Re-entering your payment details should now work fine.

 

Let me know if you're still experiencing the same issue. 

 

Thanks!

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