Spotify cancelled my premium claiming payment info is wrong. my bank statement shows I was charged

[prplehaze5]

I updated my payment info and am still being charged monthly on my bank statements for premium. The problem is that spotify is saying they aren't receiving payment and now my subscription is cancelled. So I'm being charged for premium that I'm not getting. I have spoken with my bank and they said there is no problem on their end because the payments are going through. So why is my premium cancelled and how do I get refunded for something I'm paying for but not getting??

[jean3601]

Hello @prplehaze5, Welcome to the community! 🙂

You can contact Spotify support here to assist you with your issue 🙂

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂