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Spotify charged me but my account still says I have a free account.

Spotify charged me but my account still says I have a free account.

jesssicarennee
I tried to get the student discount, it couldn't validate it, so I don't have a premium account. However, they still charged me for it. My account still says free. It's been 2 days now, and I had hoped maybe it would be automatically refunded but they haven't.
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1 Reply

jean3601

Hello @jesssicarennee, Welcome to the community! 🙂

 

Okay, Concerning you not being able to get Student Discount:

 

Could you check your eligibility here🙂

 

This usually solves most problems 🙂

 

Concerning you not receiving your premium you paid for:

 

Here's what to try if you've upgraded to Premium but don't see it in the app.

 

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.


I hope this helped! 🙂

 

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