Spotify charged me for two different times

[Jovannac2999]

Alright so I tried to get the Spotify student discount but was denied and when I checked my bank app it said that it had charged me even though I didn't get any of the features. I did get Spotify premium for $9.99 but I just want my money refunds for the first time. How could I go about getting my refund?

[Maxim]

Hey @Jovannac2999,

Please check with your bank if it's just a pending charge.

If it's not a pending charge, please get in touch with Spotify Support. They'll be able to take a look at your issue and you'll hear from them shortly.

Contact form: http://bit.ly/SpotifyCF
Facebook: http://bit.ly/SpotifyCaresFB
Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.