Spotify charged me this month. Even though my mobile operator Vodafone gave me a coupon for 1 year.

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Spotify charged me this month. Even though my mobile operator Vodafone gave me a coupon for 1 year.

ozancan
Casual Listener

I don't know how to connect to support team. Please help me it has been 2nd this month.

Spotify charged me this month. Even though my mobile operator Vodafone gave me a coupon for 1 year premium membership.

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osornios
Rock Star 24
Rock Star 24

@ozancan

 

That states your Vodafone Premium will last until Feb 26, 2018. Which I guess is correct.

 

If you're still getting charged, it probably means you're paying a different account. You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

osorniosRock Star 24
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osornios
Rock Star 24
Rock Star 24

Hey @ozancan,

 

Try logging into your account settings on your browser with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. It should read 'Your subscription is associated with our partner Vodafone'.

 

If your subscription appears otherwise, you need to link your Vodafone account to your Spotify to use the offer.
 
Hope it helps. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

ozancan
Casual Listener

It just states this:

"Your pre-paid Premium will end on 2/26/18. Subscribe to keep the tunes flowing, no need to re-credit your account every month."

 

But it still charged me even though i deleted my credit card details 2 months ago.

Solution!

osornios
Rock Star 24
Rock Star 24

@ozancan

 

That states your Vodafone Premium will last until Feb 26, 2018. Which I guess is correct.

 

If you're still getting charged, it probably means you're paying a different account. You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

ozancan
Casual Listener

It just states this:

"Your pre-paid Premium will end on 2/26/18. Subscribe to keep the tunes flowing, no need to re-credit your account every month."

 

But it still charged me even though i deleted my credit card details 2 months ago.

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