Spotify charged me this month. Even though my mobile operator Vodafone gave me a coupon for 1 year.

[ozancan]

I don't know how to connect to support team. Please help me it has been 2nd this month.

Spotify charged me this month. Even though my mobile operator Vodafone gave me a coupon for 1 year premium membership.

[osornios]

Hey @ozancan,

Try logging into your account settings on your browser with your email. Your username will be displayed after you login.

After that, check the status of your subscription. It should read 'Your subscription is associated with our partner Vodafone'.

If your subscription appears otherwise, you need to link your Vodafone account to your Spotify to use the offer.

Hope it helps. 🙂

[ozancan]

It just states this:

"Your pre-paid Premium will end on 2/26/18. Subscribe to keep the tunes flowing, no need to re-credit your account every month."

But it still charged me even though i deleted my credit card details 2 months ago.

[ozancan]

It just states this:

"Your pre-paid Premium will end on 2/26/18. Subscribe to keep the tunes flowing, no need to re-credit your account every month."

But it still charged me even though i deleted my credit card details 2 months ago.

[osornios · Accepted solution]

@ozancan

That states your Vodafone Premium will last until Feb 26, 2018. Which I guess is correct.

If you're still getting charged, it probably means you're paying a different account. You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.