Spotify completely deleted my account!

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Spotify completely deleted my account!

sampaula
Casual Listener

I have had a premium account with spotify for about 3 years now. I'm overseas at the moment and has been working for the last couple of weeks fine but just the other day, it seemed to have logged me out of all of my devices and when I try logging in with the same email, username, and password i've been using for the last 3 years it says "Oops, something went wrong, please try again or check out our help area". When I go to reset my password and I enter my username or email it says that neither are associated with an active spotify account! What is going on!? 

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DasPeter
Community Legend

Hello @sampaula & welcome to the Community!

This seems like an odd issue.

I'd recommend you to contact support directly using this anonymous contact form.

With this contact form you can reach them without access to your Spotify account or the email that was used to create that account.


If you receive an automated email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually answers within 24-48 hours.

Hope this helps! ♫



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5 Replies
Solution!

DasPeter
Community Legend

Hello @sampaula & welcome to the Community!

This seems like an odd issue.

I'd recommend you to contact support directly using this anonymous contact form.

With this contact form you can reach them without access to your Spotify account or the email that was used to create that account.


If you receive an automated email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually answers within 24-48 hours.

Hope this helps! ♫



This was a post by DasPeter
If my post helped you to fix your problem  -  Accept as Solution
If you liked my post - Give it a Like

|--------------------------------------------------------------------------|
PM me here



View solution in original post

sampaula
Casual Listener
Just filled one out. I'll report back once they've replied. Thanks!

user-removed
Not applicable

hi my becky i dont want my account i want delete

user-removed
Not applicable

hi my name is becky sepeda i want to delete my account

Luke_j
Newbie

Hi,

 

same happened to me 2 days ago. Did you manage to get your account back?

I've filled contact form suggested below, waiting for reply.

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