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Spotify connected to an unknown device

Spotify connected to an unknown device

Hi, a few days ago my Spotify account began connecting to someone else's phone. For about 20 minutes we were essentially in a tug of war over the account. Now I have about 30 new songs added to my collection. Problem though is that the phone it connected to was not a device I've seen before or since and is nothing I've authorized before on my device (at the time, my laptop). It's most likely a colleague of mine, so I don't suspect anything malicious. They were probably also confused as to what was going on. So, other than deleting the songs and changing passwords, is there anything I should do?

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Hey there @tcford007!

 

You'd want to go to your account page by going to www.spotify.com/account and then clicking the "Sign Out Everywhere" button to ensure a clean start, but you could also click the "offline devices" button on the left of the page to remove that device if any music has been downloaded. 



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why don't you post a real solution this problem from what i understand is very wide spread and this just sign out solution is bogus and doesn't help so put in some real work into it we are paying money for this app.

Hey there @user-removed,

 

Thanks for getting in touch with us. We're sorry to hear you feel this way and we'd love to help you out.

 

As @kbrooksc mentioned, it's a good idea to Sign Out Everywhere. If you still experience this issue or some unexpected changes, you can give these steps a go.

 

You can also check these steps make to sure the account is secured. Here are also steps on how to remove the access of a third-party app.

 

Hope this was helpful for you. If you have more questions, we are here for you.
 

 

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